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REFUND AND RETURNS POLICY

Thank you for shopping at calicohanger.com. Please read this refund and return policy carefully before purchasing.

As our products are home textile storage items, to ensure product quality and customer rights, all sales are final sales, except as expressly stated in this policy.

  1. Return Policy All sales are final sales.

Except for defective, damaged, or incorrectly shipped products, all orders are one-time sales (All Sales Are Final).

We do not accept returns or refunds for the following reasons:

Change of purchase intention;
No longer needing the product;
Change of personal preference;
Color, size, or style not as expected;
Purchasing the wrong item;
Not carefully reading the product description;
Product has been used, washed, modified, or damaged by the customer.

Please carefully check the product information and order details before placing your order.

  1. Acceptable Refund or Exchange Situations

We only offer refunds, replacements, or reissues in the following situations:

Product has manufacturing defects

Including but not limited to:

Severe fabric damage;

Sewing defects;

Structural damage;

Obvious production quality issues.

Goods damaged during transportation

Goods are severely damaged during transportation, affecting normal use.

Incorrect goods received

Goods received do not match the order.

  1. Application Timeframe

If you receive goods with the above problems, please contact us within 7 days of receiving the goods.

Please provide the following when applying:

Order number;
Recipient’s name;
Description of the problem;
Clear photos or video evidence.

Applications submitted after the deadline may not be processed.

  1. Review Process

After receiving your application, we will review the information you provided.

Depending on the specific circumstances, we may:

Request supplementary photos;

Request photos of the packaging;

Verify logistics information;

Further confirm the product problem.

After the review is completed, we will notify you of the processing result via email.

  1. Solutions

After confirming the issue qualifies as eligible, we may choose one of the following options:

Replace the Item

Resend the same item free of charge.

Resend the Item

If stock allows, we may resend the item.

Partial Refund

Partial refunds may be offered for minor defects or special circumstances.

Full Refund

If a replacement or resale is not possible, we may offer a full refund.

Refunds are limited to the actual cost of the item and do not include any compensation beyond what is legally permissible.

  1. Refund Processing Time

Approved refunds will be credited to the original payment method.

The exact arrival time may vary depending on the processing speed of the bank or payment institution.

  1. Circumstances Not Eligible for Refund

The following are not considered quality issues:

Normal wear and tear from use;
Slight color difference;
Monitor color difference;
Personal subjective dislike;
Size measurement error (within a reasonable range);
Damage caused by misuse;
Problems caused by failure to follow the product instructions.

We do not offer refunds or exchanges for the above situations. 8. Order Cancellation

Unshipped Orders

If your order has not yet entered the processing or shipping stage, you can contact us to request cancellation.

Shipped Orders

Once an order has been shipped, it cannot be cancelled.

Since all sales are final sales, shipped orders are generally not eligible for returns.

  1. Shipping Costs

For confirmed product defects, shipping damage, or incorrect shipments:

Reasonable shipping costs for replacements or reshipments will be borne by us;

For returns, we will provide return guidelines based on the specific circumstances.

Shipping costs will not be refunded for requests that do not meet the return conditions.

  1. Rejection of Abnormal Requests

To protect the legitimate rights and interests of our customers and the company, we reserve the right to reject the following requests:

Fraudulent refund requests;
Duplicate malicious claims;
Providing false information;
Failure to provide reasonable supporting documentation;
Requests that do not comply with this policy.

  1. Contact Us

If you have any questions about our refund and return policy, please contact us:

Company Name:
Email:
Phone Number:
Address:

Thank you for choosing us. We are committed to providing our customers with high-quality products and a satisfactory shopping experience.